Refund & Return Policy

At Mimosa Hostilis Store, we want customers to receive the products they ordered in good condition. This Refund & Return Policy explains our general procedures for returns, refunds, cancellations, damaged packages, incorrect products, and other order-related issues.

Please read this policy before placing an order.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must generally be:

• Unused and unopened

• In its original packaging

• In substantially the same condition in which it was received

• Accompanied by proof of purchase or an order number

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

2. Returning Mimosa Hostilis Root Bark

Because MHRB (Mimosa hostilis root bark) is a natural botanical product, additional conditions may apply to returns.

For product-integrity and contamination-control reasons, opened botanical products generally cannot be returned simply because a customer changes their mind.

Unopened and unused Mimosa hostilis root bark may qualify for return when it otherwise satisfies this policy.

If there is a genuine problem with the product you received, please contact us promptly.

3. Non-Returnable Products

Unless the product arrived damaged, defective, or incorrect, we generally cannot accept returns of:

• Opened botanical products

• Used products

• Products removed from sealed packaging

• Products damaged after delivery

• Products returned without their original packaging

• Products with missing quantities or contents

• Products that have been altered or processed by the customer

• Items specifically marked as final sale or non-returnable

This helps us protect the integrity of botanical products sold through Mimosa Hostilis Store.

4. Damaged Orders

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, contact us promptly and provide:

• Your order number

• Your name

• A description of the damage

• Photographs of the product

• Photographs of the packaging and shipping box, when relevant

Please retain the damaged product and packaging until we have reviewed your claim.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

5. Incorrect Products

If you receive a product different from the one shown on your order confirmation, please contact us promptly.

For example, contact us if you ordered Mimosa hostilis root bark powder but received shredded or whole bark instead.

Please provide your order number and clear photographs of the product received.

Once we verify the issue, we will provide instructions regarding the appropriate resolution.

6. Missing Products

If your package arrives but an item listed in your order is missing, contact our customer service team promptly.

Please provide your order number and explain which product or quantity is missing.

We may review packing and shipment information before approving a replacement or refund.

7. Natural Product Variations

Mimosa hostilis root bark is a natural botanical material. Therefore, some variation between batches is normal.

Natural differences may include:

• Color

• Shade

• Texture

• Fiber size

• Bark thickness

• Powder consistency

• Shape and appearance

A reasonable natural variation in appearance does not necessarily mean that a product is damaged or defective.

Photographs on our website are intended to provide a representative view of our products. Natural products may not look identical to every photograph.

8. How to Request a Return

Before sending anything back, contact Mimosa Hostilis Store customer service.

Please provide:

Order Number: Your original order number
Product: The item you wish to return
Reason: A brief explanation of why you are requesting a return
Condition: Whether the product remains unopened and unused

If the return is approved, we will provide applicable return instructions.

Do not send a product to an address found elsewhere without receiving the correct return instructions from us.

9. Return Shipping Costs

When a return results from a customer changing their mind or ordering the wrong product, the customer is generally responsible for eligible return shipping costs.

If we confirm that we sent an incorrect product or that an item arrived damaged due to circumstances attributable to us, we may cover reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are generally non-refundable unless required by law or the refund results from an error for which Mimosa Hostilis Store is responsible.

10. Securely Packaging Your Return

Customers are responsible for securely packaging approved returns.

We recommend using suitable protective packaging and a trackable shipping method.

Mimosa Hostilis Store is not responsible for a returned package that is lost or damaged while being transported back to us when the customer is responsible for arranging return shipment.

Keep your shipping receipt and tracking information until your return has been completed.

11. Return Inspection

Receiving a returned product does not automatically guarantee a refund.

After an eligible return arrives, we may inspect it to confirm that it meets the requirements of this policy.

We may verify that:

• The correct product was returned

• The product remains unused

• Applicable seals or packaging remain intact

• The expected quantity is present

• The product has not been altered

• The return otherwise complies with this policy

We will notify you after the return has been reviewed.

12. Refunds

If your return is approved, the applicable refund will generally be issued through the original payment method where technically possible.

Processing times depend on the payment method, financial institution, and payment provider.

After we issue a refund, your bank or payment provider may require additional time to make the funds available.

13. Partial Refunds

In appropriate circumstances, a partial refund may be considered instead of a full refund.

For example, a partial refund may apply when only part of an eligible order is affected.

Any partial refund will be determined according to the circumstances of the order and applicable consumer-protection requirements.

14. Exchanges

If you received an incorrect or qualifying defective product, contact us before attempting to return it.

Where appropriate and inventory is available, we may offer a replacement or exchange.

If the replacement product is unavailable, another resolution, such as a refund, may be offered.

15. Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

We will attempt to accommodate cancellation requests when the order has not entered fulfillment or shipment.

However, we cannot guarantee cancellation once an order has been processed, packed, or transferred to a shipping carrier.

16. Changing an Order

If you ordered the wrong quantity or product, contact us promptly.

We may be able to modify an order before processing begins. Once an order has entered fulfillment, modifications may no longer be possible.

Customers should carefully review their cart, quantities, delivery address, and other order information before completing checkout.

17. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate delivery information.

If you notice an incorrect address after placing your order, contact us immediately.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs resulting from an incorrect address, refused delivery, or failed delivery may be the customer’s responsibility where permitted by applicable law.

18. Lost or Delayed Packages

Carrier delays can occasionally occur and do not necessarily mean that a package has been lost.

If tracking shows that your package is still moving through the carrier network, additional time may be required.

If a package appears to be lost, please contact us so we can review the available tracking information and determine the appropriate next steps.

19. Packages Marked as Delivered

If tracking indicates that your order was delivered but you cannot locate it, first check:

• Around the delivery location

• With other members of your household

• With neighbors where appropriate

• With your building reception or mailroom

• With the shipping carrier

If the package still cannot be located, contact us with your order and tracking information.

We will review the circumstances and provide available assistance.

20. Refused or Unclaimed Packages

Orders returned because they were refused, unclaimed, or could not be delivered may be subject to applicable shipping or return costs.

If an eligible unopened product is returned to us, any applicable refund will be determined after the package is received and inspected.

21. International Orders

Customers placing international orders are responsible for understanding applicable import requirements and restrictions in their destination country.

International shipping, customs, duties, taxes, rejected imports, and return shipping can involve additional costs.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.

22. Chargebacks and Payment Disputes

If you experience a problem with an order, please contact Mimosa Hostilis Store first so we have an opportunity to investigate and resolve the issue.

Submitting accurate information, photographs, and order details can help us review your concern efficiently.

Nothing in this section prevents customers from exercising legitimate rights available through their payment provider or applicable law.

23. Consumer Rights

This Refund & Return Policy is intended to describe the general policies of Mimosa Hostilis Store.

Nothing in this policy is intended to exclude, restrict, or override statutory consumer rights that cannot legally be waived.

Where applicable law provides customers with greater rights than those described here, the applicable legal requirements will take precedence.

24. Contact Us

If you have questions about a return, refund, damaged product, incorrect order, cancellation, or replacement, please contact us:

Mimosa Hostilis Store
Email:sales@mimosahostilis.store

Return Address: Provided with approved return instructions

When contacting us about an existing purchase, please include your order number so we can locate the transaction more quickly.

Our Customer Service Commitment

At Mimosa Hostilis Store, we aim to provide clear product information, careful packaging, and dependable service.

If something goes wrong with an order, contact us promptly. We will review the situation and work toward an appropriate resolution consistent with this policy and applicable consumer-protection laws.